Acceptable Use Policy

1. Who this binds

This policy is part of the Terms of Service. It binds the Customer and every person the Customer allows into the workspace. It is effective 19 October 2026.

2. Businesses we do not onboard

We decline an application, and we close an account we later discover was misdescribed, where the Customer is any of the following, or is controlled by a person in any of the following businesses:

• A money services business, money transmitter, remittance company, or payment processor that itself serves other businesses as its customers.
• A bureau de change, currency exchange, or third-party payment aggregator.
• A virtual-asset service provider, cryptocurrency exchange, cryptocurrency ATM operator, or mixer. Holding a Lenz USDC wallet, where that wallet is offered, does not make the Customer a virtual-asset service provider. Operating one does.
• Gambling, betting, lotteries, or games of chance, whether or not licensed.
• Adult content or services.
• Weapons, ammunition, or explosives.
• Cannabis, regardless of state or national legality, because US dollar accounts are provided by a United States national bank.
• Payday, title, or other high-cost consumer lending.
• Multi-level marketing that pays primarily for recruitment.
• A shell company, a company with no verifiable operations, or a company whose owners we cannot identify down to natural persons.
• A business that is not licensed for an activity the law requires a licence for.

A company whose activity is lawful but cash-intensive, including retail, fuel, transport, and events, is not automatically refused. It is reviewed as higher risk under the AML and sanctions policy and may be refused or asked for enhanced due diligence.

3. Activity that is prohibited on any account

• Fraud, misrepresentation of identity, ownership, or the purpose of an account.
• Money laundering, terrorist financing, or the movement of criminal proceeds.
• Sanctions evasion, including dealing with a person on a sanctions list or routing a payment to conceal such a person.
• Structuring or splitting a payment to avoid a reporting threshold or a control.
• Using Lenz for a third party’s benefit without telling us, including payable-through and nested activity.
• Sharing credentials, or bypassing an approval, a hold, or a step-up check.
• Sending a payment the Customer is not authorised to send.
• Interference with the platform, scanning it for weaknesses without a report to security@lenzfinance.com, or automated use that degrades the service.
• Using intelligent features to prepare an instruction the user has no authority to confirm.

4. US dollar accounts

A US dollar account is for the Customer’s own operating activity: receiving payment from its clients, and paying its vendors, contractors, and staff. It is not an account for remittance, for exchanging currency for the public, or for settling digital-asset trades. Digital-asset activity is not conducted through the US banking partner. An international wire is available only when the product offers it and the partner has approved that use.

5. What we do about a violation

We may refuse an instruction, place a hold, request documents, or restrict or close the workspace and ask the banking partner to close the account. Where the law requires, we report the activity and we do not tell the Customer that we have reported it. A restriction shown to the Customer states its status and the action available. Details are in the AML and sanctions policy.

Suspected abuse of a Lenz account can be reported through the contact form or to compliance@lenzfinance.com. Security vulnerabilities go to security@lenzfinance.com.