Terms of Service

1. Who you are contracting with

These terms are a contract between the company that opens a Lenz workspace (the “Customer”) and the Clive Alliance company that provides the service in that market:

• United States dollar accounts, and customers contracting from the United States: Clive Alliance LLC, a Florida limited liability company, Florida document number L22000401378, EIN 92-0357259, filed 14 September 2022. Principal address: 13012 Wilmslow Ct, Orlando, Florida 32832, United States. Registered agent: United States Corporation Agents, Inc., 476 Riverside Avenue, Jacksonville, Florida 32202, United States.
• United Kingdom: Clive Alliance Limited, a private limited company registered in England and Wales under number 17076861, incorporated 9 March 2026. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
• Nigeria, including naira accounts: Clive Alliance, registered with the Corporate Affairs Commission of Nigeria, operating from Victoria Island, Lagos, Nigeria.

“Lenz”, “we”, and “us” mean the Clive Alliance company that is the contracting party for the service you are using. The companies are affiliates. A registration in Abu Dhabi is in progress. No Abu Dhabi entity is a party to these terms, and no Abu Dhabi entity holds customer funds.

These terms govern lenzfinance.com, app.lenzfinance.com, the Lenz mobile application, and the banking, payments, payroll, invoicing, and related services made available through them. They take effect on 19 October 2026. By creating a workspace, submitting a company for verification, or using Lenz after that date, the Customer agrees to them.

2. Lenz is not a bank

Lenz is a financial technology company. Lenz is not a bank, not a money services business, and not a deposit-taking institution. We do not take deposits in our own name, and we do not commingle customer funds with Clive Alliance’s own funds.

Banking services are provided by the partners described in the Banking services disclosure. In short: a US dollar deposit account is a deposit with the licensed US banking partner, and a naira account is an account with the licensed Nigerian partner named when that account is opened. The US partner and the Nigerian partner, not Lenz, hold the deposits. Availability of an account depends on verification, the partner’s approval, and the market.

3. The workspace and the account are different

Creating a workspace is free. It does not open a bank account, does not require a card, and does not authorise us to debit anyone. A workspace lets the Customer organise company information, invite teammates, and apply for banking.

An account, a payment rail, a card, or a wallet is activated only after the Customer submits the information required by the Business verification policy, Lenz approves the file, and the relevant partner accepts the Customer. Until then the product states that the capability is not yet available. We do not describe a capability as live when it is not.

4. Who may use Lenz

Lenz is for companies. The person who opens the workspace must be authorised to bind the Customer, must be at least 18 years old, and must give a true legal name, a work email, and a phone number we can verify. Directors, signatories, and beneficial owners must complete identity verification themselves when we ask them to.

The Customer must keep company details, ownership, expected activity, and contact information current. A material change, including a new owner at or above 5 percent, a new director, a change of business, or a change of the countries the Customer deals with, must be told to us before the Customer relies on it.

We may refuse any application, or any person on an application, without opening an account. The Acceptable Use Policy lists businesses we do not serve.

5. Instructions, permissions, and approvals

The Customer sets who can view, prepare, and approve money movement. Payments, payroll, and other debits run only through those permissions, thresholds, and approval rules. Anyone the Customer permits to act is the Customer’s agent. An instruction that satisfies the Customer’s own rules is authorised, including an instruction sent by mistake by an authorised user.

Lenz may hold a payment before it is sent when a control requires it. A changed payee account holds the next payout to that payee until a named person confirms the new destination. A second live payment of the same amount, currency, and payee within 14 days is held the same way. The model that explains a hold cannot clear it. The Customer remains responsible for the payment once an authorised person releases it.

We may refuse, delay, or reverse an instruction where the law, a partner, a sanctions screen, or the AML and sanctions policy requires it. We may do so without notice where giving notice would be unlawful, including where notice would tip off a person who is the subject of a report.

6. Intelligent features

Ask Lenz and the other intelligent features read data the Customer has permitted them to read, explain the company’s financial position, and prepare drafts. They do not move money. A draft of a payment, a payroll run, a reminder, or a rule is not an instruction until an authorised person confirms it through the ordinary approval path.

Figures for balances, amounts due, and payments come from the ledger and from the banking partner, not from generated text. The Customer reviews a draft before confirming it. The Customer is responsible for what it confirms.

7. Fees

The following fees apply from 19 October 2026. Each fee is shown again before the Customer is charged.

• Workspace, naira account opening, and company verification: ₦0.
• Lenz-to-Lenz transfer: ₦0.
• Transfer to another Nigerian bank (NIP): ₦50 per transfer.
• Payroll processing: ₦100 per employee, per run, plus the transfer fee on each salary.
• Lenz Intelligence: ₦25,000 on the 1st of each month, debited from the Customer’s operating balance, plus a prorated amount for the remainder of the month in which it is turned on. It is not charged to a card. It includes 2,000 Ask credits each calendar month.
• Ask credits: a free workspace receives 50 Ask credits each calendar month. A short Ask Lenz answer uses one Ask credit. A longer answer, or one that reads more of the books, uses more, up to 8 Ask credits for a single answer. An answer that does not reach the model uses none. Unused monthly credits do not roll over. An Ask credit pack is 100 Ask credits for ₦2,500, debited from the operating balance when the Customer confirms the purchase in Settings. Pack credits remain until they are used.
• Card service: ₦2,000 per active card, per month. Cards require Lenz Intelligence.
• Virtual card issuance: ₦100 for a naira card, or $2 for a US dollar card.
• Physical card issuance: ₦2,000 for a naira card, or $10 for a US dollar card.

If the Lenz Intelligence debit fails, the add-on stays on for 7 days while we retry once a day. If it still cannot be collected, the add-on pauses until the account can cover it. The bank account, payments, payroll, and invoicing continue. The Customer may cancel Lenz Intelligence at any time from Settings and keeps it through the end of the month already paid. We take no further debit after cancellation.

US dollar transfer fees, foreign-exchange spreads, and partner fees are disclosed on the confirmation screen before the Customer sends, and are charged by or through the partner that executes the payment. A capability that the product marks as not yet available has no fee, because it cannot be used.

We may change a Lenz fee by posting the new amount on the pricing page at least 30 days before it applies. A fee set by a banking partner or a payment scheme may change when that partner or scheme changes it, and the amount shown on the confirmation screen is the amount charged.

8. Acceptable use and compliance

The Customer will comply with the Acceptable Use Policy, the AML and sanctions policy, and the Business verification policy, which are part of these terms. The Customer will not use Lenz for a prohibited business, a sanctioned person, or activity the Customer is not licensed to conduct.

The Customer authorises Lenz and its partners to collect, verify, screen, and monitor the information those policies describe, and to share it with the US banking partner, the Nigerian banking partner, identity providers, and authorities where the law requires.

9. Electronic communications

The Customer agrees that we may provide agreements, disclosures, statements, receipts, and notices electronically, by email to the address on the workspace, inside the product, or both. Electronic records satisfy any legal requirement that a communication be in writing. The Customer must keep a working email and a working phone number on the account.

The Customer may withdraw consent to electronic delivery by emailing legal@lenzfinance.com. Withdrawal may mean we cannot provide the service, in which case we will close the workspace after any open banking obligations are finished. A request for a paper copy of a specific document can be sent to the same address and does not withdraw consent.

10. Customer data and our software

The Customer keeps ownership of the information it submits. The Customer grants Lenz a licence to host, process, and display that information solely to provide Lenz, to meet legal duties, and to prevent fraud. The Privacy Policy describes how personal information is handled.

Lenz and its software, text, and design remain ours or our licensors’. The Customer receives a limited, revocable right to use them while these terms are in force. The Customer will not copy, resell, or reverse engineer the service, except where applicable law forbids that restriction.

11. Connected systems

If the Customer connects Gmail, Google Cloud, Google Workspace, Amazon Web Services, or another system, the Customer authorises the scopes shown before connection. Those connections are read for the purposes stated in the product. Disconnecting removes our access. The third party’s own terms still govern the Customer’s relationship with that third party.

12. Availability

We work to keep Lenz available, and we do not promise uninterrupted service. Banking partners, payment schemes, identity registries, and mobile networks fail independently of us. Maintenance, a legal hold, or a partner outage may interrupt a feature. Capabilities differ by market and may be withdrawn where a partner or a regulation requires it.

13. Suspension and closure

The Customer may close a workspace from inside the product, or by writing to legal@lenzfinance.com, once payments in flight have settled and any amount owed to Lenz is paid. Closing a workspace does not by itself close a deposit account. The banking partner closes the deposit account under its own terms, which are presented when the account is opened.

We may restrict or close a workspace or an account, immediately and without prior notice where the law allows, if the Customer breaks these terms, fails verification, presents an unacceptable financial-crime risk, or if a partner tells us to. We will tell the Customer the restriction and the next step unless the law prohibits that notice. A restriction is shown in the product with its state and the action required.

On closure, we return remaining customer funds according to the partner’s process, after fees and any legally required hold. We keep records for the periods in the Privacy Policy and the AML and sanctions policy.

14. Liability

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that applicable law does not allow us to limit.

Lenz is not liable for a loss caused by the Customer’s authorised user, by information the Customer gave us that was wrong, by a payee’s bank rejecting a payment, or by a delay that a banking partner or payment scheme imposes. We are not liable for indirect or consequential loss, lost profit, or lost goodwill, whether or not we were advised it was possible.

Our total liability arising out of Lenz in any 12-month period is limited to the fees the Customer paid to Lenz in that period. If the Customer paid no fees, the limit is ₦100,000, or $100 where the claim arises from the US dollar service. This cap does not apply to a liability that cannot legally be capped, and it does not apply to customer funds held by a banking partner. A claim for those funds is a claim against the partner that holds them, under that partner’s terms and the deposit-protection rules that apply to that partner.

15. Indemnity

The Customer will indemnify Clive Alliance, its directors, and its staff against losses, penalties, and reasonable legal fees arising from the Customer’s breach of these terms, from activity the Customer was not licensed to conduct, or from a claim by a person the Customer paid or collected from. This indemnity does not apply to the extent the loss was caused by our fraud or wilful misconduct.

16. Complaints and governing law

Complaints are handled as described in the Complaints policy.

Terms for the naira service are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have exclusive jurisdiction, except that a Customer may also bring a claim in its home venue where Nigerian law requires that option.

Terms for the US dollar service, and for a Customer whose only banking service is a US dollar account, are governed by the laws of the State of Florida and by applicable United States federal law, without regard to conflict-of-law rules. The state and federal courts located in Orange County, Florida have exclusive jurisdiction. Either party may still seek interim relief in a court that has jurisdiction to preserve the status quo.

A Customer accessing the website from the United Kingdom keeps the data-protection rights described in the Privacy Policy. Those rights are not reduced by the governing-law clause.

17. Changes

We may change these terms by posting the new version on this page with a new effective date. If a change is material, we will also notify the Customer by email or in the product at least 15 days before it takes effect, unless a partner or a regulator requires a faster change. Continuing to use Lenz after the effective date is acceptance. If the Customer does not agree, it may close the workspace before that date.

18. Notices

Notices to Lenz are effective when sent to legal@lenzfinance.com. A notice to Clive Alliance LLC is also effective when delivered to 13012 Wilmslow Ct, Orlando, Florida 32832, United States. A notice to Clive Alliance Limited is also effective when delivered to 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. A notice to the Nigerian company is effective when sent to legal@lenzfinance.com.

Notices to the Customer are effective when sent to the email on the workspace, or when posted in the product.

19. General

If a court holds one provision unenforceable, the rest remain in force. A failure to enforce a provision is not a waiver. The Customer may not assign these terms without our written consent. We may assign them to an affiliate or to a successor of the Lenz business, and we will tell the Customer when we do. These terms, together with the policies linked from them, are the entire agreement about Lenz and replace earlier marketing descriptions of the same subjects. The policies linked from the footer are part of this agreement.